This privacy policy was last updated on 14/07/2026.
Who we are
This privacy policy applies to the website https://tdscoffee.be (the “website”), operated by tdscoffee bv, with registered address at Sint-Salvatorstraat 125, 9000 Ghent, Belgium (“we”, “us”, “our”). We are the controller of the personal data described in this policy.
If you have any questions about this policy or about how we handle your personal data, please contact us via our contact page.
What personal data we collect
We collect personal data that you provide to us directly, and data that is generated automatically when you use our website.
Data you provide to us
- Contact details: name, email address, phone number, delivery and billing address.
- Order information: products purchased, order value, payment method, and order history.
- Account information: if you create an account, your login details and order history.
- Messages you send us through our contact form or withdrawal form.
Data collected automatically
- Technical data such as your IP address, browser type, and device information.
- Cookie data, as described in our Cookie Policy.
Why we process your data and on what legal basis
- To process and deliver your orders (name, address, order details) — necessary for the performance of our contract with you.
- To process payments through our payment provider, Mollie — necessary for the performance of the contract.
- To arrange shipping of your order, or to prepare it for pickup in our shop — necessary for the performance of the contract.
- To respond to your questions submitted through our contact form or our withdrawal form — necessary for the performance of the contract, or based on our legitimate interest in providing customer service.
- To comply with our legal obligations, such as bookkeeping and tax obligations — necessary for legal compliance.
- To improve our website and prevent fraud or abuse — based on our legitimate interest.
- Where you have given consent, for example for certain cookies — based on your consent, which you can withdraw at any time.
We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.
In-store purchases
If you make a purchase in our physical shop, your order is processed through our point-of-sale system. The personal data collected during an in-store purchase is limited to what is necessary to process the transaction, such as payment details and, where applicable, receipt information.
Who we share your data with
We only share your personal data with third parties where necessary to provide our services, or where we are legally required to do so. These third parties include:
- Mollie (payment service provider), to process your payment securely.
- Our shipping and delivery partners, to deliver your order to you.
- Our hosting provider, which stores the website and the data submitted through it on servers located in the European Economic Area (EEA).
- Service providers that support our IT systems, such as our website and webshop software, who only process data on our instructions.
We do not sell your personal data to third parties. Where a service provider is located outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses.
How long we keep your data
- Order and invoice data is kept for as long as required by Belgian accounting and tax law (in principle 7 years).
- Account data is kept for as long as you maintain an account with us, and is deleted upon request unless we are required to retain it by law.
- Contact form and withdrawal form submissions are kept for as long as needed to handle your request, and afterwards for a reasonable period in case of follow-up questions or disputes.
- Cookie data is kept in accordance with our Cookie Policy.
Your rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Request access to the personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Request erasure of your data, where applicable;
- Request restriction of the processing of your data;
- Object to the processing of your data, including for direct marketing purposes;
- Request data portability, where technically feasible;
- Withdraw your consent at any time, where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us via our contact page. We will respond to your request within one month, as required by law.
You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit), Drukpersstraat 35, 1000 Brussels, Belgium, www.gegevensbeschermingsautoriteit.be.
Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payments are processed by Mollie through a secure, encrypted connection; we do not store your full payment card details on our own systems.
Children’s privacy
Our website and services are not directed at children, and we do not knowingly collect personal data from children.
Changes to this privacy policy
We may update this privacy policy from time to time, for example to reflect changes in our practices or for legal reasons. The date at the top of this page indicates when it was last updated. We encourage you to review this page periodically.
Contact us
tdscoffee bv
Sint-Salvatorstraat 125
9000 Ghent, Belgium
For any questions about this privacy policy or about your personal data, please contact us via our contact page.